Baskin-robbins - Menu

8600 Washington Boulevard, Jessup, 20794, United States Of America

🛍 Cafés, Ice Cream, Ice Cream Shop, Delivery Services

3 💬 189 Reviews

Phone: +13018754732

Address: 8600 Washington Boulevard, Jessup, 20794, United States Of America

City: Jessup

Dishes: 23

Reviews: 189

Website: https://locations.baskinrobbins.com/md/jessup/8600-washington-blvd

"I ordered a custom cake for my son 8th birthday. 5 days in advance. put the pickup for midday on the day of his birthday while he was in school. at 3:30 to pick up before he came home from school. there was no cake. they gave it to the “make cakes” people. they have my number and said I was back in an hour. I have a call from "can make cake" people. they said they didn't make the cake because they forgot. then they thought it was for tomorrow. They also said that today they could not make the cake, but could make it for tomorrow. I don't need a cake on the day after a birthday. I need a cake for the birthday. It doesn't seem like I'm the only person it happened to. if I could give these neg...


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Dejah Dejah

all lables (except 4) were removed in the freezer, so, they did not know what taste ice it was, the best safety practice definitiw not practiced in the load (we are still in the middle of a pandemic) and the dame driving through the work was not inviting. in which did you lack a friendly customer service ton gave me the impression that she didn't want to be there?

Reviews

Bernhard
Bernhard

all lables (except 4) were removed in the freezer, so, they did not know what taste ice it was, the best safety practice definitiw not practiced in the load (we are still in the middle of a pandemic) and the dame driving through the work was not inviting. in which did you lack a friendly customer service ton gave me the impression that she didn't want to be there?


Lexus
Lexus

The absolute worst customer service i have ever experienced. We went to the drive through before they closed and they still gave us the worst attitude ever. There was one lady who yelled at us and basically threw a milkshake at us. Everybody at this location was SO confused and had no idea what they were doing.I ordered a cotton candy ice cream and they gave me the wrong ice cream..The attitude of this one lady really ruined my night.


Sherman
Sherman

I ordered a custom cake for my son 8th birthday. 5 days in advance. put the pickup for midday on the day of his birthday while he was in school. at 3:30 to pick up before he came home from school. there was no cake. they gave it to the “make cakes” people. they have my number and said I was back in an hour. I have a call from "can make cake" people. they said they didn't make the cake because they forgot. then they thought it was for tomorrow. They also said that today they could not make the cake, but could make it for tomorrow. I don't need a cake on the day after a birthday. I need a cake for the birthday. It doesn't seem like I'm the only person it happened to. if I could give these nega...

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.
  • Ice Cream Shop A delightful destination for ice cream lovers, offering a variety of creamy, handcrafted flavors and toppings that are sure to satisfy your sweet tooth. Indulge in a refreshing treat that'll take you to dessert paradise!
  • Delivery Services Enjoy our delicious dishes delivered straight to your doorstep! Fast, convenient, and packed with the flavors you love. Order now and savor your meal in the comfort of your home or office.

Amenities

  • Wifi
  • Delivery
  • Breakfast
  • Parking Area

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"Ordered the Tandoori Shrimp for $35. I was surprised when my meal arrived and there were only 4 shrimp. Especially when everyone else at my table seemed to have significantly more food. Chicken Mango Curry $27), Shrimp Tikka Masala $33), Chicken Tikka Masala $27), Tandori Salmon $32). Everyone had plenty of food. But the Tandoori Shrimp were just 4 mid sized shrimp. I was not impressed and not filled. However all the meals were delicious. We ordered desert after. After debating on a few different items, my dad ordered some dish with chesecake cubes that I can't remember the name of. What the waiter brought out was Tiramisu Dusted Cake. We informed the waiter that this was not what my dad ordered and the waiter insisted that it was, despite us repeatedly pointing at the menu where it said cheesecake. The waiter insisted that this item was in fact cheese cake multiple times. My Mom ordered the Rose Petal Icecream, however what she was given is Mango Rasmalai which was room temperature and tasted like soggy mango flavored bread). When the waiter was told it was the wrong item, he brought out strawberry icecream, which was also not what was ordered. But at this point we had given up. On the plus side, my sister ordered Gulab Jamum Gelato and actually got what she asked for. But that should be the standard, not the exception. We were then asked if we were visiting for an event and we told them it was my parent's 34th wedding anniversary. At this point we were given ACTUAL cheesecake with a candle so they do know what cheesecake is) and we were told we were being brought out champagne. Instead of champagne, what actually arrived was some mix of Bailey's Irish Cream, Fireball Whiskey, and something else. Which was delicious, but again, not what we were told and not what was requested. It was very loud and often times hard to hear the waiter. So in addition to saying the item name as loud as we could, we also pointed at the menu item every time we ordered, and still the order was gotten wrong. Had a good time overall despite the problems. Edit: After initially leaving a two star review, the owner reached out to us to make it up to us. Despite having nearly 5000 google reviews, the owner cares about his customers and his business. I respect that and feel satisfied in the response. Thank you for reaching out to my family."