Dairy Queen Grill Chill

13966 Village Lake Cir, Jacksonville I-32258-8459, United States

🛍 Lunch, Grill, American, Ice Cream

3.8 💬 1245 Reviews

Phone: +19046193182

Address: 13966 Village Lake Cir, Jacksonville I-32258-8459, United States

City: Jacksonville

Dishes: 35

Reviews: 1245

"The Dairy Queen at Bartram Park has the most rudest girl at the counter I have ever experienced. I went inside the lobby about 12:30pmi on Saturday 9/17 and only 3 other customers was in side the lobby and the drive thur had about 2 cars so they were notbusy at all. I received DQ coupons in the mail I used the signature combo coupon and I wanted to the .99 cent Blizzardcoupon. The girl at the counter said she couldn't and wouldn't do that because it would be 2 coupons person. I explained thatin the writing on the coupon it says only 1 item per coupon that means I could only get one Blizzard per coupon not that Icouldn't use both coupons one for the meal and one the Blizzard. I then so could...


Address

Show Map

Rich Rich

Arrived about an hour before close. It was evident they were in close mode and chose to restock then take care of customers. Ordered a blizzard and chocolate dipped cone. They hold the all time DQ record for order wait time. They had plenty of staffjust poorly managed. Then I understood why this place has customer service issues. The manager/supervisor was also in closemode. When we did get our order they were very good.

Menu - 35 options

All prices are estimates.

Reviews

yanr
yanr

13966 Village Lake Cir location Absolute WORST experience at a DQ ever. Had to get refunded after 20 minute wait. Bri, the cashier was extremely rude to myself and other customers. She was continually rolling her eyes at any and all inquiries. She wasrude to her co-workers as well. She should never work in customer service again. She was carelessly throwing around Doordashfood that was prepped and ready. The whole experience was terrible. Glad they refunded me but I'll never be back. What a wasteof my time.


Lord
Lord

I ordered the brownie Oreo cupfection. My favorite treat at dairy Queen and my always go to. I guess they are trying to ration the ice cream or something. Look at these photos, this was an absolute waste of money and an absolute dismal display ofquality. I won't be returning to this location. If the franchisee or the manager would like to reach out to me, I would bewilling to discuss this failure. Edit: Wow. You can see the bot auto respond to this complaint. The people running thislocation can't even be bothered to read and honestly respond to complaints. The bot even disingenuously says they appreciate myfeedback even though it obviously wasn't read.


Tim
Tim

The Dairy Queen at Bartram Park has the most rudest girl at the counter I have ever experienced. I went inside the lobby about 12:30pmi on Saturday 9/17 and only 3 other customers was in side the lobby and the drive thur had about 2 cars so they were notbusy at all. I received DQ coupons in the mail I used the signature combo coupon and I wanted to the .99 cent Blizzardcoupon. The girl at the counter said she couldn't and wouldn't do that because it would be 2 coupons person. I explained thatin the writing on the coupon it says only 1 item per coupon that means I could only get one Blizzard per coupon not that Icouldn't use both coupons one for the meal and one the Blizzard. I then so could...

Jacksonville

Jacksonville

Jacksonville is known for its coastal vibe, with a culinary scene offering fresh seafood, Southern BBQ, and diverse cuisines. Enjoy shrimp and grits or a "Floribbean" style dish.

Categories

  • Lunch Satisfy your midday cravings with our delicious lunch menu. From fresh salads and hearty sandwiches to savory soups and vibrant bowls, each dish is crafted to give you the perfect midday boost.
  • Grill Succulent meats and fresh vegetables perfectly cooked over an open flame, delivering rich smoky flavors. Savor tender steaks, juicy burgers, and tangy marinated kebabs, all grilled to perfection for an unforgettable dining experience.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.

Amenities

  • Lunch
  • Dinner

Similar Restaurants