Hillcrest and Taphouse

2709 Hillcrest Avenue, 94531, Antioch, United States

🛍 Soup, Pizza, Italian, American

4.5 💬 3902 Reviews

Phone: +19255222222

Address: 2709 Hillcrest Avenue, 94531, Antioch, United States

City: Antioch

Dishes: 34

Reviews: 3902

Website: http://www.hillcrest-taphouse.com/

"We have been here multiple times and the food is always great! The wait staff seems to have trouble with timing, often bringing salad or soup and then immediately returning with the main course. This seems to happen almost every time so it may be a training issue. It is always quiet and you can actually have a conversation with your company. The people are always friendly. This time we had a male waiter who seemed impaired in some way. He brought the food before the parties drinks (diet Pepsi’s) kept giving the same person every drink he did bring to the table, after being asked the special and then being told we weren’t interested he tried to confirm the special was ordered times, ulti...


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User User

I had my daughters graduation dinner there over the weekend. The staff was amazing, food was good, and it turned out perfect!!! Definitely recommended by me!

Reviews

User
User

I brought my daughters to this restaurant over the weekend and we had an amazing experience. The staff was fantastic, the food was delicious, and everything turned out perfectly! I definitely recommend this restaurant!


SandyR
SandyR

During our most recent visit, we had a male waiter who appeared to be impaired in some way. He served the food before half of the party's drinks (diet Pepsi's) were brought to the table, and repeatedly gave drinks to the same person instead of distributing them evenly. Additionally, he repeatedly tried to confirm a special order, even after being informed that we were not interested, and ultimately served it to the wrong person. Despite being asked to split the check for two couples at the beginning of the meal, he initially only brought one bill at the end. After some confusion, he returned with four bills, one of which had two people's food and another's cocktail on it. At this point, th...


User
User

We have been here multiple times and the food is always great! The wait staff seems to have trouble with timing, often bringing salad or soup and then immediately returning with the main course. This seems to happen almost every time so it may be a training issue. It is always quiet and you can actually have a conversation with your company. The people are always friendly. This time we had a male waiter who seemed impaired in some way. He brought the food before the parties drinks (diet Pepsi’s) kept giving the same person every drink he did bring to the table, after being asked the special and then being told we weren’t interested he tried to confirm the special was ordered times, ultim...

Antioch

Antioch

Antioch, California, features diverse dining, including Mexican and Asian cuisines, with fresh seafood and local wines typical in the area’s food scene.

Categories

  • Soup Warm and comforting soups to nourish your soul. Choose from a variety of flavorful broths and hearty ingredients, perfect for a simple appetizer or a satisfying meal on a chilly day.
  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.

Amenities

  • Amex
  • Beer
  • Wine
  • Takeout

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"(2022 review edited for spelling, not sure why it 's labeled new) This review is hard for me because I truly want to like this place. To be fair, they 've never been rude to me, but nearly every time there 's an issue with my order. I started eating here 3-4x per week in August 2020 when I decided I needed to live a healthier lifestyle. My culinary skills are severely lacking and I 'm not home often. Things were awesome and I was losing weight until I noticed a price hike late in the year. I understood seeing as how a global pandemic was disrupting the economy, but shortly after this my service took a downturn. One time I picked up my order and got the wrong burger but didn 't realize it until I got home, 20 minutes away. The next time my side of broccoli was barely steamed and was still raw, so I just threw it away since I wasn 't home that time. On every other visit, my loaded baked potato was instead just a plain baked potato with 0 toppings. The one time I switched up my order from my usual combo I got a flatbread that was ice cold. The final straw was the time when I picked up my order and they forgot my entree. Same as the burger, I didn 't realize it until I was far away. Frustrated, I emailed them and said I wasn 't sure about coming back. The owner offered me a free meal, but I turned it down because I was just over it. A few months go by and I decide to give them another chance. I noticed they raised the prices again and also stopped offering a free side with the wraps. I was dismayed, but figured I could switch to burgers and still get a free side of sweet potato fries. While the burgers are excellent, the fries are always completely soggy and tasteless. They 're more like wet noodles but at least they 're free, so I 'll deal. Things were okay, but then for a few months their online ordering system was down. I 'm a millennial, so I hate talking on the phone. This, coupled with another incident of getting a plain potato when I paid for the loaded one, was when I decided to give them a rest (again). Fast forward to yesterday, and I decide to give MMG yet another chance because I 've recently fallen back into relying on fast food due to my extreme on-the-go lifestyle (most days I 'm not home until nearly midnight). I go to the site and noticed they raised prices yet again. I understand with the pandemic and inflation things are out of control right now, but DAYUM! My usual meal of a simple wrap, broccoli, and baked potato that was about $15 is now $25. This time, I decided to go with a chicken and rice bowl with added broccoli and baked potato on the side, but it was still $25. The whole time I was thinking, Please just get this right! I put my order in and show up 20 minutes later just to be told my potato isn 't ready. Okay, no big deal, but then a few moments later I 'm told they 're out of potatoes. They ask if I want to substitute it or they can owe me in the future. Feeling completely defeated and just wanting to leave, I told them it 's okay, just refund me for the potato. At this point, the owner (I believe) gets involved and tells me because the order was online he can 't refund one item. Having worked in customer service and food services roles before, I totally understand that sometimes the systems that are used can 't accommodate every customer request, but at this point it doesn 't matter. It 's just always *something*. The owner asks again if I want a substitute or money owed to me, but I was honestly not interested. I was ready to leave without anything because I was feeling frustrated and stupid. To their credit, they were super friendly about it, but I was just over it. Finally, the owner says he 'll take care of it, and he calls the card processor and tells them to refund the entire order. I thank him and he asks if I want my next meal free or if he can offer me a smoothie. I tried my best to be polite while still expressing my disappointment, so I said I don 't want anything free and I 'm trying to stay away from sugar. Shortly after I took my bag and left. Not sure I 'll ever be back, sadly."