"We were recommended to order from Papa's for our wedding at a local venue. Initially, we were impressed with the pricing and the delivery process. However, we were asked to provide chaffing dishes to keep the food warm, which was not mentioned beforehand. Despite our efforts to keep the food warm, the lack of chaffing dishes resulted in the food getting cold before the ceremony even began. Unfortunately, we ended up having to discard $300 worth of food. When we raised this issue with Papa's, we were given a poor excuse and no offer to make it right. This lack of accountability and customer service is disappointing, and has likely cost them future business recommendations."