Capitol Heights
Mcdonald's

Mcdonald's

1420 Addison Rd S, Capitol Heights, MD 20743, United States

Cafés • Seafood • Burgers • American


"I got here in 15 minutes. I've been waiting for 20 minutes. The order includes 1-cheese burgers 2-Apple pie 3-drinks, three types in total. Only one of them will be cooked, two of them are already ready and I waited 25 minutes for it. The employees inside do not see or hear anyone. These have nothing to do with business, just Drive Tur,a. They try to serve very slowly and they don't want to do the packages so they leave it to the end. Do the Mc Donald's officials know about this? I don't know if the orders taken from there cost money and the packages are free. Customers who order from outside rightfully send messages to the drivers or call them on the phone to ask where my food is and whether there is a problem! The customer is calling McDonald's and they are not answering the phone. The doctors, nurses and other staff working in the hospital and those working in the factories during the night shift are telling the drivers that they cannot buy food with the money of the security guards in some buildings and that they are waiting longer than necessary. If the drivers wait too long, their other orders are canceled and therefore they have to cancel the order they cannot receive. The service provided to people in this restaurant is completely zero. A solution needs to be found urgently. Also, God heals things from there, that is, the new order is kept in the same queue as the orders placed via mobile phone, well then we ask, order first, what is the point of this? After waiting 40 minutes, a distinction is made between those who order directly from the restaurant and those who order via mobile phone, the packages are left last... customer rights It means violation and disgracing the customer with their money. It is completely understood that the restaurant and restaurant staff, who stand on the customer's money, have not received this training, and in a remarkable incident, they held a meeting once a week and did not understand the importance of the customer with the way they treated the customers. The customers said to the drivers that their job is not to cook. He says there is no business there, they should go and sleep at home. Respect to everyone who reads it..."

Mcdonald's

Mcdonald's

6131 Martin Luther King Jr Hwy, 20743 Capitol Heights, United States

Cafés • Burgers • Chicken • Fast Food


"I arrived in this mcdonalt on Sunday 09/03/2023 at 11:30 at 14 minutes and at 11:45 they didn't open the window, even though I clicked glass 2/3 times, they came after 5 minutes, and I told me I had my order they say cancel it, they say we can't give it, and when I informed them that there is still no progress, including that I waited here for 30 minutes, they said there is a big order, we are busy, so I asked why the internet accepts this order, no answer, the cars outside are waiting for 15 20 minutes each, the manager inside is not working. he doesn't care about anything he just looks at the screens he can't do anything it's just a waste of time in this workplace the working conditions are not disciplined they all talk inside they all have their backs to the customer a servant of God comes and doesn't say why did you come and what do you want they just want me to cancel the customer is unfair with the customer's money and the food An environment in which the dreams of those who wait are completely ruined, the understanding of business is zero, the skills are zero…. they put them here, there is no design, they are working unwillingly. There are such situations... ….. Do these restaurant employees think that the drivers who come to buy packages are birds!! I wonder if they want us to cancel the meals, don't they think that the driver came there in 15 minutes, wasted gas and waited 15 minutes to say I just have an order, I came to take it, and if he does not receive this order, he will not get paid, he is actually this restaurant staff you will send them to buy food somewhere else you will do the same then maybe moments…. I don't understand why they do this for free, why do they treat the driver as a second child if their duty is to provide food, only the fish and hamburger I will buy are cooked in 2 minutes when you say two fish, I didn't tell them to go to the sea and fish again..."