Nordrhein-Westfalen Nordrhein-Westfalen
Hyuga

Hyuga

Klosterstraße 78, 40211, Nordrhein-Westfalen, Germany

Sushi • Pizza • Seafood • Asiatic


"We made reservations for our 3 people family and were put in the back, a kind of dining room that had no atmosphere at all. Looks more like a canteen room. They charge € 6,00 per piece of sushi that I find extremely high. We ordered the mixed Sashimi board containing 3 pieces of tuna, 3x salmon, 3x white fish (I believe swordfish) and 3 small strips of Squid....Price: € 32, The sashimi was approx. served 20 minutes after the order. The sushi took them more than an hour. At a certain point the waitress told us (after we have to check with her) that it will take another 15 minutes, but after 15 minutes the so-called manager told us that it would take another 20 minutes. We were hungry and so fed with this bad performance, we decided to go and asked for the bill. The manager who did not really understand German or English even insisted that we also paid for the beer (0.5 liters), of which I had only a few sips. The manager even tried to comfort us by telling us that they had many sushi orders and everyone in the restaurant was waiting very long....can you imagine. Very dissapointing experience and I will never return or recommend to friends or business relatives. Recommendations: 1. If the orders last considerably longer than usual, inform your customers at the time of order, they can decide whether to wait or not. 2. Make someone who understands the native language clearly, or at least understands English."