South Barrington
The Hampton Social

The Hampton Social

100 W Higgins Rd, South Barrington, Illinois, USA, United States

Cafés • Coffee • Seafood • Ice cream


"Even though food is good, the atmosphere was horrible and management not helpful. The place is extremely loud because they have more than 20 speakers hanging down from the ceiling, almost one over every table, and music is blasting. I was there for lunch with two other people at a table for 4, and had to scream over the sound to hear one another. Our waiter also mentioned that it was too loud and he could hardly hear our order, but was not able to do anything. I called over one of the managers and told them if they could turn the music down a little. She said no because the sound and it's level was intentional and they wanted to create an atmosphere. It created an atmosphere for sure. One that made us rush and get out of there. I looked at every table and everyone was leaning forward to talk and hear. I asked if they could seat us somewhere less noisy. She said no because the level of music is the same everywhere. Who would do this? I expect noise in a bar, but go to a restaurant with a group to socialize and not be bombarded with noise. Furthermore what is the point of having managers come to the table and ask how is everything if they are not going to accommodate the customers. At any case it was like having lunch in the front row of a heavy metal concert. If you decide to go there, bring ear plugs. When managers come to the table and ask how is everything, remember they are only looking for you to tell them how great they are doing and they are not there to help. Management should listen to customers and not try to force their vision of right atmosphere on them. There should be areas in the large hall to accommodate needs and wishes of different groups of customers. BTW, I have been to their other locations and they are not this bad."