"Extremely disappointing service. While I'm not a weekly regular customer by any means, I have dined at Scardino's for years. Their food is consistently excellent, and while service is sometimes hit and miss, they hit a new low today. I went in person to place a takeout order, and waited in front of the restaurant along with another lady who also happened to be waiting for her takeout. Everything was normal. The person handling takeout called the lady's name when her food was ready. More people came and went with their takeout order, but they never called my name. Finally, I went up to the takeout booth, and saw that my order was right there on the shelf on the left side behind the takeout booth. I had to glare at the staff to get his attention, so that he could finally do the arduous task of picking up my order from the shelf, turn around, and hand it to me. They clearly knew I was waiting (they could physically see me waiting RIGHT THERE), why didn't they call my name? It's frustrating because the only explanation I could think of is that the staff was acting out of malice. This was well before dinner rush the place was pretty much empty, so it's not like he was juggling multiple orders at once and happened to forget mine. My order was literally the only one on the otherwise completely empty takeout shelf. Was the difference that the lady was white, and I am a minority? Was he upset because he was expecting a 20% tip for a takeout order??? Unsurprisingly, the sauce on the pastas were all solidified from sitting on the shelf for God knows how long. I had added a tip when I prepaid for the order. I would pay $20 to get that $5 tip back he absolutely did not deserve that tip. If, for some unlikely reason, I absolutely needed to order from them in the future, I will have to order via Doordash to avoid all this nonsense."
