"There were three of us dining for my mom’s birthday. We had a reservation and arrived on time. We didn’t order cocktails as my mom doesn’t drink and ordered our entrees pretty quickly. An hour later, we had empty water glasses and had finished our bread. We asked several times what was keeping our entrees so delayed. Our server blamed it on the kitchen. Finally a manager came by and told us that the server had forgotten to put in our order. He offered to comp a drink, appetizer, or dessert for us. We told him we hadn’t ordered any of those as we were going home to have birthday cake for my mom. Instead of taking an entree off the bill or ANYTHING, he said he was sorry he couldn’t offer us anything else. It was an awful experience and ruined my elderly mother’s birthday luncheon."
