"The food was satisfactory, but the main issue was that they added an additional gratuity without informing me. When the waitress brought the bill, I gave her a cash tip and she swiftly tried to collect it before I saw the total. This is not good business practice and has cost them a loyal customer. Adding a tip is fine, but deliberately taking more than twenty percent without my knowledge, on top of an additional 18 percent, is unacceptable."