"We decided to give Havana Jack's another chance, despite consistently poor service. It seems like there is a lack of communication, resulting in long wait times and subpar food. Once again, we waited for a long time without seeing our server for drink refills. I had made a reservation for eight people on OpenTable a week in advance, but when we arrived, the hostess claimed the reservation had been cancelled, which was not true. Eventually, she found us a table. Our meals arrived late and at different times, showing a lack of care for service. Many of our friends have complained about similar experiences. We have decided not to return to Havana Jack's for dinner."