Boneless Chicken Breasts With 1 Side
Pollo Tropical

Pollo Tropical

1001 WP Ball Blvd, Sanford, Florida, USA, 32771, 32771-7201, United States

Soup • Meat • Cheese • Caribbean


"How can you mess up a whole order and it is printed on a piece of paper??? My husband and I came all the way from Orlando to have a nice weekend in Sanford. We both love Pollo Tropical. Your location lacks in customer service. I spent $47.13 in 2 people. My husband ordered dark meat, he got mixed. Not a big deal. I ordered a 4 Leches and when my husband arrived to the car when I opened the bag and found out it wasn't there. The funny thing is when he went inside to pick up our online order he asked: Do we have utensils and napkins?? The young lady at the register asked someone else and I guess they told her they put them in the bag. Instead of opening the bag and checking she lied to my husband and said Yes. My husband came to the car and found out by himself they all eat rice and beans, Cole slaw, mashed potatoes and desserts with their hands. No utensils at all. What is the purpose of asking somebody if they want dark or mixed meat if you are going to throw things in the bag and don't care what they ordered and what they paid for. The bun is supposed to be bread not pudding. If you throw it in the container under the chicken is going to be wet and yucky. It looks like you don't take pride in providing Excellent customer service. If we were talking about a $15 order I would understand. But, I spent almost $50 and you failed to give me what I paid for. Order 923 08/05/2022"