"we've been here before and loved it. this time when there was a big mistake on our meal, we couldn't get it for a ridiculously long time. they collect our meal to another table, and it was only when we asked what was going on on what happened. even wait too long! sometimes an apology is not enough. (which we have received from some different people) acts speak louder than words. a “we give them a drink in the house while we fix the problem” or any gesture would have been great to fix our frustration and make us feel a bit of this disney magie. had happened in the past! so the experience this time was less than satisfactory, unfortunately."