El Pollo Restaurant Bar

Staten Island, NY 10304, 560 Richmond Rd, United States, Broad Channel

🛍 Bars, Russian, European, American Cuisine

4.1 💬 268 Reviews

Phone: +17188154928

Address: Staten Island, NY 10304, 560 Richmond Rd, United States, Broad Channel

City: Broad Channel

Dishes: 35

Reviews: 268

Website: http://www.elpollorestaurantsi.com/

"Absolutely horrible customer service experience. I visited the restaurant last night because of a picture I saw on Instagram. I was highly disappointed as almost every meat item was burnt. My husband and I still decided to try something. We asked for what we wanted and the person around the counter had no idea what we were saying so we had to show her a picture on the menu. That was the second red flag. The server began to serve the food but then looked confused as how to do it, so she proceeded … – show"


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Albacelis Albacelis

They food is horrible fish wasn't cook smell so bad rice looks like mash potatoes and the steak looks like someone took a bite nasty will never ever buy from them again

Menu - 35 options

All prices are estimates.

Reviews

Ben
Ben

We ordered rice and beans and they only gave us a large container of beans with nothing else. This is ridiculous that they completely missed half the order. Would not go again.


Diamond
Diamond

They get worse everytime I order. They always mess up my order and send me something wrong when I’m very specific. And their food doesn’t taste the same. I always order ALFREDO PASTA and this time my noodles are literally plain. I always get SWEET plantains and they send the salty chip ones when I make sure to tell them SWEET. And if I call the lady can’t even speak English. Now I order from door dash and I get sent PLAIN PASTA. EVERYTIME I order it gets worse, mind you everytime I order … – show


A
A

Absolutely horrible customer service experience. I visited the restaurant last night because of a picture I saw on Instagram. I was highly disappointed as almost every meat item was burnt. My husband and I still decided to try something. We asked for what we wanted and the person around the counter had no idea what we were saying so we had to show her a picture on the menu. That was the second red flag. The server began to serve the food but then looked confused as how to do it, so she proceeded … – show

Broad Channel

Broad Channel

Broad Channel is a small island community in Queens, known for its seafood. Locals enjoy fresh clams and fish, often prepared in simple, home-style recipes typical of the area.

Categories

  • Bars Discover our selection of expertly crafted cocktails, refreshing beers, and our curated list of fine wines. Perfect for unwinding with friends or pairing with your favorite dishes from our menu. Cheers!
  • Russian Dive into the rich, hearty flavors of Russia with our menu, offering traditional dishes like borscht, pelmeni, and stroganoff, each crafted to bring a taste of authentic Russian cuisine to your table.
  • European Delight in a culinary journey across Europe with our exquisitely crafted menu, featuring authentic dishes from France, Italy, Spain, and beyond, using the freshest ingredients to bring traditional flavors to life.
  • American Cuisine American cuisine offers a diverse menu featuring hearty classics like burgers, fried chicken, and BBQ alongside vibrant salads, indulgent desserts, and innovative twists on traditional favorites.

Amenities

  • Cafe
  • Beer

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