Phone: +16022687733
Address: 2415 E Baseline Rd, Phoenix, AZ 85042, USA, United States
City: Phoenix
Dishes: 12
Reviews: 4866
Website: https://smashburger.com/locations/us/az/phoenix/2415-e-baseline-rd/
"The burgers here are really good. The tots are decent. I rarely go here though because of how expensive the prices are. For 2 burger meals expect around $40-50. The price of a meal at a decent sit down restaurant. The reason for 2 stars however is the customer service. Out of the 10ish times I've been here, almost every time the girls working behind the counter seem to always be visibly unhappy. They have made me feel annoying every single time I've been there without question. One word answers, rushing the orders, incorrectly typing in orders and never asks to clarify, they just type in whatever sounds closest to what you said and push the order through. My roommate and I have an ongoing j...
Address
Brandon
Person behind counter was rude. Almost got in a fight over a packet of ketchup. I almost took the entire bottle from one of the tables but decided to leave peacefully.
Menu - 12 options
All prices are estimates.
Cobb Salad
A fresh mix of greens topped with grilled chicken, avocado, blue cheese, bacon, hard-boiled eggs, and cherry tomatoes.
Fish Sandwich
Crispy fish fillet on a soft bun with lettuce, tomato, and tartar sauce.
California Sandwich
Grilled chicken, avocado, lettuce, tomato, and mayo on a toasted bun.
Reviews
Chris
The burger was delicious. I upgraded the tots but they only give you 8 -9 pieces. The tots are not worth the price. My review is going to focus on the environment. At 11 am, the doors were open but all the chairs were on the table, soda machine off and looked like nobody cleaned from the day before. The business hours posted on the door says they open at 10. The customer service worker looked like she was annoyed that we walked in. I've never experienced this before and should have taken the chairs on the tables as a sign to turn around and walk out.
Nezzie
I had not been here in a while and now I am okay with not going here. I went on 1/29/2023 11:30am. The service was just meh you can tell there are no adults working. There was 2 young girls working and a gentleman on the grill. Tables were dirty and no one was there besides myself and 2 other people. There is no reason why it cannot be clean, I tried to go to the restroom and you need a code but it seemed all the staff after putting our meals together vanished. I am thinking they were just hanging out back and could careless if we needed something. Will not be going to this one again. Management really needs to hire people who remember what good customer service is all about.
Mike
The burgers here are really good. The tots are decent. I rarely go here though because of how expensive the prices are. For 2 burger meals expect around $40-50. The price of a meal at a decent sit down restaurant. The reason for 2 stars however is the customer service. Out of the 10ish times I've been here, almost every time the girls working behind the counter seem to always be visibly unhappy. They have made me feel annoying every single time I've been there without question. One word answers, rushing the orders, incorrectly typing in orders and never asks to clarify, they just type in whatever sounds closest to what you said and push the order through. My roommate and I have an ongoing jo...
Categories
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Meat Explore our mouth-watering meat selection, featuring expertly grilled steaks, tender chicken, and flavorful lamb dishes, each seasoned to perfection for an unforgettable dining experience.
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Lunch Satisfy your midday cravings with our delicious lunch menu. From fresh salads and hearty sandwiches to savory soups and vibrant bowls, each dish is crafted to give you the perfect midday boost.
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Burgers Juicy, flavorful burgers crafted with premium ingredients, from classic beef to unique vegetarian options, all served with fresh toppings and a choice of hand-cut fries or a crisp salad.
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American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.
Amenities
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Lunch
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Dinner
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Delivery
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Breakfast
