"It all began with the new hostesses, who seemed too young for the role and were dressed inappropriately, which immediately gave the place a less professional feel. After being seated, we were ignored for about ten minutes, despite a group of servers standing just a few feet away. The restaurant was nearly empty, yet it took an extraordinarily long time for our drinks and food to arrive.
In the mood for a guilty pleasure, I ordered their grilled cheese, expecting the high quality I usually associate with this restaurant. What arrived was a baffling dish: the bread was overly greasy and soggy on the outside, while the cheese inside was scant and dry, resulting in a messy presentation. I managed to eat half of it when, unexpectedly, the chef approached our table, mortified. He presented me with a beautifully grilled, gooey grilled cheese and apologized for allowing the subpar dish to leave the kitchen without his approval.
To top off the disappointing experience, I went to the restroom to wash my hands and found it in a state of disarray. There was dust clinging to the beautiful wooden stalls and doors, discarded air freshener packaging scattered about, and, most concerning, the soap dispenser was broken—meaning there was no soap available. How can staff adequately wash their hands in such conditions?
This restaurant once stood out for its high-quality food and passionate staff, and it’s disheartening to see it decline like this. I genuinely hope management takes a hard look at the situation and can restore the standards they once held."